What to expect shipping UPS - UPS policies
Please read the information provided on this page. SurpriseArrivals.com is working hard to ensure you understand the purchase and shipping process of getting your gift delivered on time!
We want to help make shipping your package easy and affordable with the fastest delivery possible. At the bottom of this page you will find helpful links to www.ups.com that explain some of our policies and procedures for shipping.
PLEASE NOTE: UPS DOES NOT CONSIDER WEEKENDS OR HOLIDAYS A SHIPPING DAY!
Please plan accordingly when ordering your items! UPS does not reimburse late shipments due to weather conditions, bad addresses provided by customers as this may slow a package progress. Please plan accordingly.
Use this UPS shipping map to help determine how long it should take for your gift to arrive. When determining shipping time the day your
items ships IS NOT A TRANSIT date do not calculate that when determining time.
Please note that during Christmas UPS does not guarantee the ground transit times below so please plan accordingly.
*Note: Normal delivery days do NOT include Saturday or Sunday.
The information in this section is directly from the www.ups.com website. This is solely for the purpose of educating our customers on why
our shipping policies are what they are.
UPS has had a price increase on address correction fees, beginning March 15th address corrections fees will change to the following:
Ground Packages $12.50 Air Packages $15.00
UPS charges a fee if they have to alter information on a package for delivery. It takes a few weeks for our bill to get here and we do not know what packages incur the fee until we review the bill from UPS. There is an address verifying tool you can use on www.usps.com, look for the Find a Zip Code link. If you enter your shipping address minus the zip code it will tell you if the address street or apt numbers are all correct!!! 1 minute could save you $12.50 and a delay in the delivery of your package. When UPS notifies us we notify you and charge your credit card at that time.
Read more at http://www.ups.com/content/us/en/tracking/help/delivery
Cancelling a package or Re-routing a package: If you ship a package and need to change the address once it has been shipped this is called a package Intercept by UPS.
The fee is $12.50 and the intercept is not guaranteed although UPS 98% of the time is able to accomodate this.
If you ship to a hotel, hospital or temporary address and the recipient is moved before delivery, and a delivery is made to the location the recipient is no longer at, there is a fee for UPS picking the item up and sending to another location. The fee is $12.50.
Please visit the www.ups.com website for useful information and valuable tips on shipping!
