SURPRISEARRIVALS.COM FAQ-Ordering, Security

We hope you find the answer to your common questions below and important information including; security, payment methods, returns. Please contact us at customerservice@surprisearrivals.com if you need additional information.

Order Online: Placing an order online is simple and easy. Choose the category from the list to the left. In the category page you will see the image and price of our product directly below the image. Click either the item name and it will open that item's contents for viewing the description and to enlarge the picture. From either location you put how many of each item and click on Add to Cart. It's that simple!

**Please note at this time we are only shipping within the Continental United States.  If you wish to ship out side of the USA, Please contact us prior to placing your order. We are in the process of working on shipping out side of the Continental United States. thank you.

Necessary order information that will be required for all orders. Please check your ship to address for accuracy and fast delivery & to avoid additional fees from UPS & expensive return fees.
Ship to information fields required:

Ship to Name

Ship to Company if applicable

Ship to Address

Ship to apt numbers, suite numbers, room numbers, etc.

Ship to City

Ship to State

Ship to Zip

Ship to Phone number (if unavailable use your number)

Gift message for recipient: ex. Happy birthday Fran, Love Terri and Keith.

Bill to information fields required information that should match credit card address:

Bill to Name as appears on credit card

Bill to Company if applicable

Billing Address

Bill to City

Bill to State

Bill to Zip

Bill to Phone

Bill to email address (to receive a receipt and shipping confirmation all info confidential).

** Please note UPS charges $12.50 when they have to correct any address information, we will carry this on to our customers.
You can verify your ship address at www.usps.com and select zip code finder. This 2 minute process can save you $12.50.